The Supplier's Fault?

I don't know where this tale originates, but it is worth retelling:

A young family lived next to a vacant lot. One day, a construction crew started building on the lot. The family's 4-year-old daughter naturally took an interest in the activity going on next door and spent much of each day observing the workers.
Eventually the construction crew, all of them "gems-in-the-rough," more or less adopted her as a kind of project mascot. They chatted with her, let her sit with them while they hadbreaks, and gave her little jobs to do to make her feel important.
At the end of the first week, they even presented her with a pay envelope containing ten dollars.
The little girl took this home and her mother suggested the girl take her "pay" to the bank and start a savings account.
When the girl and mother got to the bank, the teller asked the girl how she had come by her very own pay at such a young age.
The girl proudly replied, "I worked last week with a real construction crew building the new house next door to us."
"Oh my goodness gracious," said the teller, "and will you be working on the house again this week, too?"
The little girl replied, "I will, if those a##holes at the supply yard ever deliver the f##king drywall!"

In addition colorful jobsite speech, the tale also describes other conditions found on some construction projects:

  1. Underpaid laborers.
  2. Work done off-the-books.
  3. Scheduling problems are always the supplier's fault.

(Graphic from www.edu.buncee.com/buncee/25987)

Black History Month and Construction

4,000 people attended a 1969 rally in Chicago to call for an end to discrimination in construction trades.

4,000 people attended a 1969 rally in Chicago to call for an end to discrimination in construction trades.

"We wanted to demand that if they were going to build where we live, we should have the trade skills to build. If there were public contracts, we should have the right to have a part of those contracts.
"It’s not understood. The same people who call us lazy lock us out of trade unions. We’ve had to fight to get the right to skills to work. Many young men are hopeless and jobless — they don’t have the same trade skills their white counterparts had.
"In the fight to rebuild where we live, there are countless jobs. There are probably more jobs than people. People ask how can you police poverty. You can’t police poverty. But you can develop people where you live so there’s less need for police."

Rev. Jesse Jackson quoted in The New York Times

Photo by Gary Settle/The New York Times

Residential Design Trends

The recent AIA Home Design Trends Survey asked more than 500 residential architects what they thought would be the most significant home design elements over the next ten years. Here are their Top 10 responses.

Architects tend to think about custom homes, not the great mass of other housing options; something to remember when interpreting the findings.

Architects tend to think about custom homes, not the great mass of other housing options; something to remember when interpreting the findings.

1 Technological integration becoming more prevalent, with both dedicated support for personal devices, along with automated controls for temperature, security and lighting

2 Increased consumer awareness about environmental health issues leading to more widespread use of low or no volatile organic compounds for paint and composite wood, natural fiber upholstery, carpets without polyvinyl chloride backing and air purification systems

3 Growing demand for design strategies that strengthen homes against natural disasters including elevating residences, windows with impact glazing, dedicated safe rooms and backup power generation

4 Increasing use of energy-efficient and other sustainable design elements and products such as solar panels, water reclamation systems and tankless water heaters

5 Aging-in-place and universal design elements to accommodate an aging population including wider hallways, added handrails and one-level living spaces

6 Kitchens serving as focal point of the home highlighted by open design concepts

7 Heavy emphasis and investment in outdoor living spaces

8 Need for space devoted to home offices reflecting changing work patterns

9 Infill development promoting smaller, better designed homes

10 Strong preference for urban lifestyle characteristics resulting in higher-density development that provide additional amenities to residents

Comment: When planning your marketing strategy, remember that this is what AIA members are thinking about, and that actual demand is influenced by developers, consumers, codes, remodeling of existing housing stock, and other forces. 

Source: AIA Press Release 2016-01-13.

 

Marketing with MasterFormat

As building product manufactures develop products to meet new needs in the construction industry, they should understand how their products fit into the MasterFormat. When necessary, manufacturers should not hesitate to propose changes to the standard.

MasterFormat is the construction industry's standard for organizing construction-related information according to "work-results" based on construction practices. It is used to organize construction specifications, cost information, and building operations and maintenance information. Modifications can be proposed by users to keep the standard up to date and responsive to industry needs.

For example, I proposed the following changes that have been added to MasterFormat in the most recent update cycle:

09 78 19 Cementitious Interior Wall Paneling

09 78 23 Phenolic Interior Wall Paneling

13 19 19 Animal Washing Tubs

26 01 40.13 Operation and Maintenance of Lightning Protection Systems

32 18 23.63 Equestrian Surfacing

Additional information is at www.masterformat.org.

Testimonials


It is always good to ask customers for feedback. I asked Ed Davis, President of Ceilume, and here is what he posted on my LinkedIn page.
"Working with Michael Chusid as an architectural product marketing consultant has been a revelation for our company, and will certainly be the same for yours if you choose to engage his services.

His depth of knowledge and innate inquisitiveness will, in short order, have him telling you things about your product that you probably haven’t thought of, and finding potential marketing strategies and market niches that you have not considered. You hire a consultant to tell you things you don’t know, to augment your strengths, and to expand your thinking. Mr. Chusid will do all that and more.

Expect some assumptions you hold dear to be challenged. Expect established patterns of thought and procedure to be disrupted, in a good way. Expect Michael to function as a dedicated member of your staff, not as an outsider. Never one to shoot from the hip, his advice, when given, will always be thoughtful and insightful. Whether or not you choose to follow it, understand that it is carefully considered, and worth your careful consideration.

If you are looking for a “yes person” to confirm what you are already doing, Michael is most likely not your man. If you are looking for someone to help take your product or your business to the next level, Michael is the guy to get you there."

Chusid certified to teach Lightning Protection Basics

I am now certified by the Lightning Safety Alliance to teach continuing education courses in Lightning Protection Basics.

Every location in the continental U.S. is at risk of damage due to lightning. Lightning causes over a billion dollars annually of damage to buildings and their content in the U.S. The risks are increasing as more building systems have digital controls that are vulnerable to lightning surge. This is in addition to risks of injury and death.

The good news is that lightning protection systems, designed and installed in accordance with recognized industry standards, provide reliable and affordable protection. Lightning protection also contributes to the sustainability and resilience of buildings and communities.

The bad news is that many people in the building design and construction industry are unfamiliar with the scope of the problem or how to access solutions.

Help me rectify that situation by hosting a continuing education program. I am available, without fee, to present the one-hour training to professional and trade associations, architectural and engineering offices, property management groups, and civic organizations.


Tradeshow Booth Sidewalls Restrictions

Most trade shows that offer "inline" 10 x 10 ft booth spaces prohibit exhibitors from using tall display materials that encroach into the front five feet of the booth. The logic has been that this restriction assures that attendees can see into booths down an aisle without blocked views.

Recently, I have seen many instances of shows relaxing their policy, giving waivers, or not enforcing the sidewall limits. Is this a trend?  These examples were at the recent ABX tradeshow in Boston:
Comes to within 2 ft of aisle.
The post and rack cut into the view of the neighbor's booth.
The front half of the booth's glass side walls are transparent for minimal interference with views.
Freestanding, yes; but as tall and opaque as a wall.
RECOMMENDATIONS
1. Limiting the encroachment of side walls make good neighbors.
2. Ask show management for waivers before shipping your booth.

Write about what you know.

Many individuals in building product sales develop significant expertise in their product category. If you have expertise, why not write something and get it published. Becoming a published author can do wonders for your reputation and open the door to new business, job offers, and consulting opportunities.

An example of someone doing this is Scott Tobias, a colleague whom I know through CSI. He is the author of the recently published tome, Illustrated Guide to Door Hardware: Design, Specification, Selection.
Scott was with a major architectural hardware company for over a decade and had risen to the office of Vice President of Architectural Development. He recently joined an independent consulting practice, however. While he will do well on the basis of existing relationships he has within the industry, increased recognition as, literally, the person that wrote the book gives him enhanced visibility, authority, and prestige among an expanded number of prospects.

Here is the publisher's statement about the book:
Illustrated Guide to Door Hardware: Design, Specification, Selection is the only book of its kind to compile all the relevant information regarding design, specifications, crafting, and reviewing shop drawings for door openings in one easy-to-access place. Content is presented consistently across chapters so professionals can find what they need quickly and reliably, and the book is illustrated with charts, photographs, and architectural details to more easily and meaningfully convey key information. Organized according to industry standards, each chapter focuses on a component of the door opening or door hardware and provides all options available, complete with everything professionals need to know about that component.

When designing, specifying, creating, and reviewing shop drawings for door openings, there are many elements to consider: physical items, such as the door, frame, and hanging devices; the opening's function; local codes and standards related to fire, life safety, and accessibility; aesthetics; quality and longevity versus cost; hardware cycle tests; security considerations; and electrified hardware requirements, to name a few. Until now, there hasn't been a single resource for this information.
John Wiley & Sons, Inc., April 2015, 464 page, ISBN: 978-1-118-11261-8
 


Consolidation of Construction News Reports

Construction news services are used by many building product manufacturers to identify and track prospects and to gather market intelligence. At the beginning of the year there were five significant players in the business. Now there are only two.

iSqFt acquired BidClerk and CDC Publishing in May 2015 and then merged with CMD Group in August 2015.
This roll-up creates a powerhouse that competes with Dodge, recently spun-off from McGraw Hill.

While there are several local and regional plan rooms and publications that continue to serve local contractors and suppliers, this consolidation means that building product manufacturers now have just two sources of construction news reports and related lead and research services.

Good or bad news for building product manufacturers?

Depends on your point of view. There are fewer players and hence less competition that may lead to price increases. But my impression is that Dodge was so far ahead of the others in market share and resources, that the roll-up of the smaller firms may actually create an effective alternative to Dodge.


"Every building has an architect"

The Royal Architectural Institute of Canada has a campaign to encourage its members to send this postcard to editors and to urge the editors to identify the name of architects in photo credits. Several American Institute of Architect components have also endorsed the program.
This is a usually good advice for building product manufacturers to follow when using building photos in marketing literature. It makes the manufacturer seem more connected to the culture of architects. The architect will generally like the public exposure. And it may encourage other architects to think, "Well, if XYZ Architects used it, I guess I can too."

---------------
Criticism: The campaign may make members of the association feel good about themselves, but I  doubt the campaign will have much impact on editors already pressed for time.

Moreover,
  • Many buildings do not have architects.
  • For many buildings, the names of the architects is lost or would require extensive research.
  • Other buildings have been remodeled and enlarged; is the editor to list them all?
  • The developer, builder, engineer, and others contributed to the vision for the building. Shouldn't they be credited too. 
  • Photos of buildings are printed for all sorts of reasons not related to the architecture, making the name of the architect irrelevant to the article. And,
Finally, there are many times an architect would prefer to not have his or her name in the press:
Even if the architect is found to be not liable for the collapse of this balcony in Berkeley, would the firm want's its name here?


Shortage of Architects?

A recent opinion piece in Wall Street Journal describes a drop of enrollment in architectural schools and predict dire consequences for the construction industry. A drop in enrollment certainly concerns the essay's author, an academic.  Even if the decline in enrollments leads to a decline in registered architects, however, I doubt there will be much impact on the construction industry.
From Association of Collegiate Schools of Architecture
Here is why:

1. It is a global market. Plenty of architectural talent around world able to do the drawing and "desk" work without meeting client or seeing site.

2. Perhaps the much touted productivity gains of CAD have become a reality.

3. Much of the work of architecture does not require a registered architect. The person I know that is most efficient at producing a set of construction drawings has a community college degree. The best spec writer I know has an English lit degree.

4. Constructors, developers, engineers, construction managers, and other professionals are taking on "architectural" roles.

5. Manufacturers and contractors are increasingly taking on delegated design and design build responsibility.

6. Many architectural firms have principals that are not architects. Given the complexity of contemporary practice, the management suite can be shared with lawyers, accountants, engineers, interior designer, and individuals that came up through the trades.

7. For most of career, it was widely assumed that the schools of architecture were producing more graduates than required by the profession. A short term correction will not pose a problem.

Still, the trend illustrates a new reality of building product marketing - the market is increasingly complex. Product decision makers do not all have AIA or RA after their names.

Two ways to see a building

When you look at this  picture, do you see a building with wood-framed construction stucco, vinyl window frames, clay tile, and cheap, painted wood numerals? Of course. But many architects also see a building through the lens of architectural history.

When a friend moved into this building, I posted this lighthearted critique on Facebook.

This an under-appreciated architectural gem exemplifies the transfer of the finest Southern European traditions to Southern California.

Consider, by way of exposition on this theme, how the symmetrical, tripartite facade of the upper story projects beyond the lower representing the defenses typical of an Italianate tower, a theme further expressed by the use of terracotta tile on the pseudo-Mansardic attic story. Yet the tetrastyle engaged pilasters have the Mannered confidence of Michelangelo's Biblioteca Medicea Laurenziana.

While realized at a somewhat smaller scale, the groomed arboreal forms in the landscape are based on the finest traditions of royal gardens. The sinuous line at the intersection of earth and structure is the mark of a master.

It is unfortunate that this edifice has been stripped of the ashlar marble cladding that undoubtedly defined its exterior. The mean rendering, however, discloses its pure lines and anticipates the austerity of the Villa Savoye.

We must not overlook the aesthetic tension introduced by the deliberate use of anachronistic serifs on the cartouche, leaving us to ponder why the builder chose to memorialize the defense of Constantinople during the indicated year.
The post  received "Likes" from many of my friends that are architects, suggesting that they recognized it as a sendup of architectural thinking. 

Bottom Line: When preparing marketing communications for a building product, it is useful to understand all the ways architects think.

Great Construction Equipment Video



Video, above, gets its point across without words.

Behinds the scene video, below, reinforces the point with words.






 

Be careful what you say

I don't know who created this. But is is too good to pass up. 

Article on Lightning Protection Published

Jennifer Morgan and I have co-authored "Lightning Protection and the Building Envelope" in the August 2015 issue of Construction Specifier. The article provides architects with authoritative guidance to integrating lightning protection into their designs, a topic not discussed in the existing literature on lightning protection. The article can be read at www.kenilworth.com/publications/cs/de/201508/files/10.html.

Consultant to East Coast Lightning Protection

Morgan is Secretary/Treasure of East Coast Lightning Protection, Inc. (www.ECLE.biz), the leading manufacturer of lightning protection products in the U.S. Her firm has retained me as its architectural and marketing consultant. In a recent press release,  Morgan, explains, “Chusid is helping us educate architects and builders about the importance of lightning protection. He is widely recognized as an authority in building materials and for his effectiveness in explaining technical issues to the design and construction communities.”

Since most lightning protection installers are small businesses, Morgan believes, “Chusid's effort to educate designers will be good for the entire lightning protection industry and will provide our customers with promotional resources to use in their own regions.”

I am pleased to be working with ECLE. The risks of damage due to lightning have increased as a result of climate change and the widespread use of digital electronics in buildings. It is important for architects to realize that lightning protection should be an intrinsic part of designing a high performance building envelope. ECLE is taking leadership to collaborate with designers and develop lightning protection schemes that are compatible with contemporary architectural styles.

Cultivating Experts

According to a recent editorial by David Barista, editorial director of Building Design + Construction,
The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
While David is discussing professional services, the principle extends to building product manufacturers. Building product companies that are perceived to have expertise are perceived as having better quality products. The expertise can rest in the company as a whole, but that is often generated by the perceived expertise of a key staff member.
One of the services I provide my clients is to make them look like experts.

Most of my clients are already experts in their field. But without being visible to potential buyers, architects, and purchasing influencers, few would notice.

I turn the spotlight on clients by using the tools of marketing communication and promotion. This includes writing articles with their byline, getting them invited to speak at industry conferences and helping them shape their presentation, and generating content for their online presence. Using my own expertise in building materials, I know how to craft stories that let my clients' expertise shine on the leading edge of design and construction.

A case in point was my work promoting Engelhard's Metamax brand of High Reactivity Metakaolin. The Fortune 500 company, now part of BASF, was, without a doubt, the expert on the performance of the concrete additive. They did not, however, look like the expert in solving concrete construction problems. I significantly raised their visibility among architects, engineers and contractors through strategically placed articles, involvement with industry technical committees, building an online presence, and getting them quoted as an expert and invited to speak at industry conferences.

The result was not only good for the company, it enhanced the reputation and perceived expertise of the individual managing the business unit, as these press clippings suggest.

One of my current clients put it this way, "Michael, you are an expert at creating expertise."






The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
- See more at: http://www.bdcnetwork.com/blog/why-aec-firms-should-be-cultivating-visible-experts#sthash.Pfqnovjj.dpuf
The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
- See more at: http://www.bdcnetwork.com/blog/why-aec-firms-should-be-cultivating-visible-experts#sthash.Pfqnovjj.dpuf
The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
- See more at: http://www.bdcnetwork.com/blog/why-aec-firms-should-be-cultivating-visible-experts#sthash.Pfqnovjj.dpuf

Put Dates on Product Literature

Please put a date or version number on your sales literature, especially technical information. It will make it easier for your customers to use the most current literature, simplify communication between us, and help avoid conflicts due to reliance on out-of-date information.

Case-in-point: Two months ago, I carefully reviewed the data sheet from which this image was taken and made engineering decisions based upon it. Today, I received another copy of the data sheet. Even though it looks the same, has the data changed?

Neither the first or second data sheets are dated, so I can't tell if the manufacturer has published revised information unless I do a line-by-line comparison. And if I am going to do that, I might as well look at the competitor's information.

Getting the most from LinkedIn

Posts on LinkedIn have generated more inquires than I got during years of blogging.