Recession Changes Where Designers Work

One result of the recession may be a further decentralization of architectural practice. This will create new challenges for sales reps wishing to make calls on design offices.

I began reflecting on this after receiving the following email from an architect that had closed his small office after 25 years of practice at the same location. While his direct impetus was a downturn in workload, he points out the shifting nature of practice as follows:
"We have seen the tools of the trade evolve from Phones, Pencils, Parallel Rules and Paper - to black and white computers, fax machines, and pagers - to color computers and mobile phones the size of bricks - to 3D CAD drawings, remote access, and multi-media cell phones. Over the past several years, staff and I have taken advantage of this technology to work more and more from homes where we have ready access to our server and speedy graphic communications. So we have now moved our operations into our home offices."
Another friend, a construction specifier, opened a home-based consulting practice after being laid off by a large A/E firm. After getting use to more flexible hours and being more available to her children, I doubt she will ever again take a job that requires her to commute into the city.

These two examples are being replicated throughout the country. The recession is accelerating a fundamental shift in design. More online bandwidth allows easier and speedier collaboration among far-flung project teams. Even as the recession recedes, it is likely that corporate offices will remain leaner while more employees work from the field or from home.

In the past, a rep could visit four or five design offices in a day and potentially see dozens of architects and specifiers at each. It would be a challenge to have as many face-to-face contacts with people working out of home offices or remote locations.

Unless, that is, the sales rep embraces the same communication technologies that designers are using: email, social media, file transfer protocols, webinars, computer-to-computer video links, mobile applications, and the rest.

The other response available to a sales rep is to take advantage of professional society meetings and other events that attract large numbers of designers.

Happy Hunting!